The amenities loan service is located at Level 1 Concierge Counter, in front of Brands Outlet, and operates from 10AM to 9PM daily.

The available loan amenities include baby strollers, wheelchairs, power scooters, and power banks.

To loan amenities, there's a requirement of a RM50 refundable deposit, 4 hours per usage, and the items must be returned before 9.30PM.

Payment for loan amenities can be made either by cash or cashless via the Sunway Super App.

Reservations can be made through the "Sunway Malls" mobile app or by calling Customer Care personnel at +603-2786 3970. Reserved amenities are held for a maximum of 30 minutes before being released on a first-come, first-serve basis.

The booking process includes the following steps:
STEP 1 : Click on "Book Amenities" in the app.
STEP 2 : Select the type of amenities you wish to book.
STEP 3 : Click on "BOOK" to proceed.
STEP 4 : Choose your preferred "Pick-up Date & Pick-up Time", then submit your booking by clicking "Book Now".
STEP 5 : Access "My Bookings" to view the details of your "Active Bookings"

Yes, the baby stroller, wheelchair, and power scooter must be returned in the same condition as loaned, specifically without food crumbs and not wet, to receive the deposit back.

Yes, there are restrictions and guidelines for using loaned amenities, such as usage only within Sunway Velocity Mall, weight and age restrictions for certain amenities, and safety precautions.

Yes, there are specific conditions or restrictions for loaning amenities as per below:
• "Baby Strollers" are for children below 3 years old or weighing not more than 15kg, with the child's seatbelt fastened at all times and do not leave your handbag/shopping bags on stroller/hanging on the handle unattended.
• "Wheelchairs" are for patrons below 90kg, and "Power Scooters" are for those below 120kg or above 18 years old. Loaners are not allowed to carry passengers or leave handbags/valuables unattended. Priority is given to mobility-impaired persons, the elderly, and pregnant ladies.

When loaning a power bank, it should be kept away from heat sources, liquids, direct sunlight, humidity, or water to ensure its proper functioning and safety.

Contact Customer Care personnel immediately at +603-2786 3970 for assistance on returning the power bank.

For child safety, parents can obtain a Child Wristband and Child Safety Emergency Contact Tattoo from the Customer Care personnel located at the Level 1 Concierge Counter, in front of Brands Outlet.

As an Autsome Member, you're entitled to a range of privileges and facilities designed to make your shopping experience at Sunway Velocity Mall more comfortable and enjoyable:
• "Autsome Kit": Upon registration, members receive an Autsome Kit, which includes an Autsome parking sticker and a wristband.
• "Reserved Parking": There are 6 Reserved Parking Bays on Level B2 in the Yellow Zone, Pillar D22 accessible via Car Park Entry A. These are available on a first-come, first-serve basis every Tuesday excluding Public Holidays.
• "Autism Friendly Shopping Day": Enjoy a more accommodating shopping environment every Tuesday from 10AM to 5PM, excluding Public Holidays. This includes modified music settings to create a more comfortable atmosphere.
• "Portable Calm Pod": Accessible daily from 10AM to 10PM on Level B2 Services Centre, near 7-Eleven, and Level GF, near Haagen Dazs, offering a quiet and calming space.
• "Sensory Wall": Accessible daily from 10AM to 10PM on Level GF, beside lifts 5/6, offering a tactile experience, and calming space.

On Autism Friendly Shopping Day, which occurs every Tuesday from 10AM to 5PM excluding Public Holidays, Autsome Members can enjoy:
• Calmer music in common areas to create a calming environment.
• Shopping assistance and privileges such as exclusive promotions, discounts, and Priority Lanes at participating outlets.
• Reserved parking spaces to ensure convenient access to the mall.

Yes, Autsome Member will receive an Autsome parking sticker to park at the Autsome Reserved Parking bays.

If you require assistance during your visit, please approach our Customer Care personnel at the Concierge Counter on Level 1, in front of Brands Outlet. They are there to help make your shopping experience as smooth and enjoyable as possible.

To sign up as an Autsome Member, please click on the following link https://www.sunwayvelocitymall.com/autsome

New Autsome Members can collect their Autsome Kit at the Concierge Counter on Level 1, in front of Brands Outlet. Please have your registration confirmation ready for verification.

For any further questions or assistance, do not hesitate to contact our Customer Care Team at +603-2786 3970 or visit the Concierge Counter. We're here to support and ensure a pleasant visit for you and your loved ones at Sunway Velocity Mall.

The baby room is conveniently located from Level B1 to L4, close to the women's restrooms.
• B1 - near myNEWS.com
• GF - near Padini
• L1 - near Sunway Multicare Pharmacy
• L2 - near Hippopo Baby Spa & Wellness
• L3 - near Bar.B.Q Plaza
• L4 - near Mr. DIY

The baby room is open during mall operating hours from 10AM to 10PM daily.

Our Baby Rooms are equipped with a nursing room for you to comfortably nurse your baby.

Our baby rooms are equipped with a hot/cold water dispenser, tissues, hand sanitizer, baby lotion, baby wash, air purifier, foam soap, baby liquid cleanser, private nursing rooms, and diaper changing station. Our mall cleaners will ensure all the baby rooms are cleaned frequently and sanitised during business hours and are comfortable and user-friendly for customers.

Note: Should you require any assistance, please approach our Customer Care personnel at +603-2786 3970.

Yes, he may. However, it is not advisable for him to be in the nursing room.

Weekday: RM18 for the first 4 hours, then RM2 for each subsequent hour.
Weekend & PH: RM23 for the first 4 hours, then RM2 for each subsequent hour.

Weekday: RM15 for the first 4 hours, then RM2 for each subsequent hour.
Weekend & PH: RM18 for the first 4 hours, then RM2 for each subsequent hour.

Valet parking payments can be made via TnG eWallet, Visa, Mastercard, and Grab Pay.

For "Sunway Velocity Mall", valet service is available at GF, Cheras Entrance or Peel Entrance.
For "Sunway Velocity Two", it's at GF, in front of Yuan Fong Kopitiam.

Valet parking is available from 9AM to 1AM.

Weekdays: RM3 for the first 2 hours, then RM1 for each subsequent hour.
Weekends, Eve & PH: RM4 for the first 2 hours, then RM1 for each subsequent hour.

Note: Maximum charge of RM20 per entry per day.

RM2 per entry per day, applicable daily including eve and public holidays.

Weekdays: RM5 for the first 2 hours, then RM2 for each subsequent hour.
Weekends, Eve & PH: RM6 for the first 2 hours, then RM2 for each subsequent hour.

Note: Maximum charge of RM30 per entry per day.

If you lose your parking ticket, you should proceed to the Car Park Helpdesk, which is located at Level B2 in the Yellow Zone, Pillar D23, for further assistance. The fee for a lost parking ticket is RM50 for cars and RM20 for motorcycles.

Vehicles or motorcycles parked in unauthorized places will be clamped, with a fine of RM50 for vehicles and RM25 for motorcycles.

No overnight parking is allowed. A storage charge of RM100 per day will be imposed for unauthorized overnight parking, and the vehicle may be removed at management's discretion.

There is a 15 minutes grace period to exit after payment or to exit within 15 minutes without incurring charges.

Car parking in Sunway Velocity Mall operates 24 hours a day.

Payment methods for car/loading bay parking include cash, TnG, and Sunway Pals, except for Preferred Parking at Level B2 via Car Park Entry B, which accepts only TnG and Sunway Pals.

Motorcycle parking payments can be made by cash only.

The management is not responsible for any loss or damage to the vehicle, its accessories, and/or contents. Vehicles are parked solely at the owner's risk.

A new day rate for parking is levied after 6AM.

Preferred Parking is located at Level B2 in the Red Zone, accessible via Car Park Entry B.

At Level B1A in the Blue Zone via Motorcycle Parking Entry behind Velocity Residence 3.

Sunway Velocity Mall's Car Park Helpdesk is located at Level B2 in the Yellow Zone, Pillar D23. It operates from 9AM to 1AM. For inquiries, you can contact them at +603-2786 3940. After 1AM, please reach out to the Control Room at +603-2786 3999 for further assistance.

From 9AM to 11PM. All vehicles are parked in cashless payment methods by debit card, credit card, TnG, Sunway Pals, and eWallet. For further assistance, you can contact the Car Park Helpdesk at +603-2786 3940.

Disabled (OKU) Parking is near lift lobbies for easy access, located in various zones. Locations are as below:

"Preferred Parking Zone"
• B2, Pillar A18 / B28

"Red Zone"
• B1, Pillar B24
• B3, Pillar A18 / A24 / B29

"Yellow Zone"
• B2, Pillar D20 / D23 / F27
• B3, Pillar D26 / E29 / G23

"Green Zone"
• B1, Pillar A15
• B2 & B3, Pillar B16

Disabled (OKU) Parking is conveniently located near escalators across various levels. Here are the specific locations:

"Level GF"
• Near Pillar R9, 2 bays

"Level 1"
• Near Pillar R9, 2 bays
• Near Pillar Q12, 2 bays

"Level 2"
• Near Pillar R9, 3 bays

No, only vehicles with a valid and visible handicapped (OKU) sticker placed on the windscreen are allowed to park at the Disabled Parking spaces.

Yes, Family Parking bays are available at Level B2, Pillar A30 inside the Preferred Parking area.

Yes, for assistance with tow truck entry into the car park, please contact or visit the Car Park Helpdesk at +603-2786 3940, or proceed to Level B2 in the Yellow Zone, Pillar D23 for further assistance.

The maximum height for vehicles to enter the car park is 2.1 meters.

If you need assistance with jumpstarting your vehicle, contact the Car Park Helpdesk at +603-2786 3940. Please lift the front bonnet of your car to make it easier for the Car Park Team to assist you.

Yes, the Buggy Service is provided by the Car Park Helpdesk. Contact or visit them at +603-2786 3940, or proceed to Level B2 in the Yellow Zone, Pillar D23 for assistance.

Before entering the car park, ensure you have sufficient credit in your TnG or Sunway Pals card with a minimum balance of RM20 at all car park entries, except for Preferred Parking via Car Park Entry B, where a minimum balance credit for TnG and Sunway Pals card of RM30 is required.

Reload at the TnG kiosk at Level B2, Services Center, or at convenience stores such as My News, 7-Eleven, Watsons, Caring Pharmacy, etc.

Weekdays: RM3 for the first 2 hours, then RM1 for each subsequent hour.
Weekends, Eve & PH: RM4 for the first 2 hours, then RM1 for each subsequent hour.

Note: Maximum charge of RM20 per entry per day.

Yes, the Tesla Destination Charger station is FOC and is a type of AC charger exclusively for Tesla vehicles. There are 6 bays located at Level B2, in the Red Zone, Pillar B20. Vehicles can access Car Park Entry B and exit to Red Zone parking to reach the Tesla Destination Charger Station. For further assistance, kindly contact Tesla directly at 1800-81-0656 or visit their website at https://www.tesla.com/destination-charging

The Tesla Destination Charger station is capable of delivering up to 11kW to 22kW of power.

Yes, there are paid EV charging stations provided by ParkEasy and EvAIMS.
• "ParkEasy" provided 2 bays located at Level B1, Pillar B12 in the Green Zone, near the Jalan Peel Exit via Car Park Entry D access.
• "EvAIMS" provided 6 bays located at Level B2, Preferred Parking in the Red Zone via Car Park Entry B access.

The ParkEasy and EvAIMS charging stations are capable of delivering up to 22kW of power.

You can contact ParkEasy at +016-299 1468 (10AM to 10PM daily) or email them at feedback@parkeasy.co. For more information, you can also visit their website at https://www.parkeasy.co/contact

You can contact EvAIMS at +019-364 0009 (10AM to 10PM daily) or email them at info@EvAims.com. For more information, you can also visit their website at http://www.evaims.com/

You can pay via online banking, credit card, or debit card through the ParkEasy platform.

Note: The AC charge points will cost RM5 for the confirmation fee followed by the RM1 per kWh rate. Once charging is completed, ParkEasy will also impose an idling fee of RM1 for every 30 minutes, 15 minutes after charging is completed.

EvAIMS accepts payments via tapping credit card, debit card, and e-wallet on their cashless reader.

The Charging Rates are as follows:
• 11kW & below : RM0.20 per minute
• 22kW & below : RM0.40 per minute

No, all the EV Charging & Tesla Destination Charger bays are available on a first-come, first-served basis.

If you require assistance, kindly contact the Car Park Helpdesk at +603-2786 3940 for further assistance.

All the EV Charging and Tesla Destination Charger Stations are operated during mall operating hours from 10AM to 10PM daily.

The nearest stations are Maluri MRT/LRT station and Cochrane MRT station.

It's just 8-minute walk from Maluri MRT/LRT station. Follow the signage and use the Maluri Link Bridge for direct access.

Similar to Maluri, it's approximately 7-minute walk from Cochrane MRT station to the mall. Use the Cochrane Link Bridge as indicated by the signage.

Yes, RapidKL bus services T400 and T401 stop at Sunway Velocity Residence bus station which is beside Sunway Velocity Mall.

Get off at the Sunway Velocity Residence bus station for the closest access to the mall.

Yes, the Maluri Link Bridge and Cochrane Link Bridge are designed to be accessible, ensuring everyone can reach the mall comfortably.

• B1, behind myNEWS.com
• GF, beside Braun Buffel
• L1, beside Travel For All

One time per usage. We do not encourage customers to keep things overnight for safety and security reasons.

• "Small Locker" : Height : 41cm , Width : 26.5cm, Length : 43cm, "Fee" : 2 coins x RM0.50 (RM 1.00 per use)
• "Medium Locker" : Height : 49cm, Width : 34cm, Length : 57cm, "Fee" : 1 token (RM 10.00 per use)
• "Large Locker" : Height : 101.5cm, Width : 54.5cm, Length : 57cm, "Fee" : 3 tokens (RM 30.00 per use)

STEP 1 : Exchange cash notes to token by using the Token Machine available next to the locker.
STEP 2 : Insert token into the door lock, put your items inside the locker and close the door.
STEP 3 : Turn the key to the left and pull out the key.

Note: Customers are not encouraged to keep valuable / pet animals / digital items inside the locker for safety reasons.

A fine of RM50 will be imposed. Proceed to the Concierge Counter on Level 1, in front of Brands Outlet or call +603-2786 3970 to report the lost locker key. Customer Care personnel will accompany you to retrieve your belongings from the locker. Please note that a picture of your items in the locker will be taken as proof of documentation.

No, each locker usage is only allowed for a single access. Once you lock the locker, you can only retrieve your items once. If you need to store your items again, you would need to rent another locker.

If you're unable to open your locker, please seek assistance immediately from the mall's Customer Care personnel at +603-2786 3970, or proceed to Concierge Counter on Level 1, in front of Brands Outlet, or approach any nearby security personnel.

The locker service is available during mall operating hours from 10AM to 10PM daily.

For more information or assistance, please visit the Concierge Counter on Level 1, in front of Brands Outlet or call Customer Care personnel at +603-2786 3970. Customer Care personnel is always ready to assist with any questions or concerns you may have.

The Lost & Found service is located at Level 1, Concierge Counter, in front of Brands Outlet. You can also call Customer Care personnel at +603-2786 3970 for further assistance. Operating hours are from 10AM to 10PM daily.

If you lose/find an item, you can seek assistance from Customer Care personnel at +603-2786 3970 or proceed to Level 1, Concierge Counter, located in front of Brands Outlet. Please provide your full name, contact details, item description, location, and time & date. This information will help verify the item and lodge a report in the Lost & Found system for documentation purposes.

If it's highly likely that your item hasn't been found, contact Customer Care personnel at +603-2786 3970 or visit Level 1 Concierge Counter, in front of Brands Outlet, for confirmation.

If your lost item has been found, Customer Care personnel will call you to claim back your item.

Customer Care personnel will verify the item by requesting you to describe its contents. After verification, provide your full name, identification, and contact details for documentation purposes.

It's advisable for the owner to collect the item personally. If not possible, contact Customer Care personnel at +603-2786 3970 to arrange for someone else to collect on behalf, providing necessary information upon claiming.

The Pet-Friendly Zone area is located at Level 5, Commune at V-Chill @ The Farm outdoor area, which is open from 5PM to 9PM daily.

Small breed pets like cats and dogs that can fit in a stroller or carrier are allowed in the Pet-Friendly Zone.

Pets must be in pet strollers, pet bags, or pet carriers when they are at Level 5 Commune area. They are only allowed outside the Green House of V-Chill @ The Farm area.

Yes, pets should not wander within the mall unleashed or unsupervised.

Pet owners can enter the mall via GF, Peel Entrance (access through lift lobby no.14 beside Padini), and dedicated lift lobbies no.14 at Level B2 & B3 Car Park, in the Yellow Zone, to directly access V-Chill @ The Farm area.

Pet owners should follow the designated paw print stickers on the floor and signage V-Chill @ The Farm to reach the V-Chill @ The Farm on Level 5, Commune.

Pet owners are required to clean up their pets' waste at the relieve corner on Level 5 at V-Chill @ The Farm or Commune areas.

The management reserves the right to request pet owners and their pets to leave the premises immediately if the house rules are not adhered to.

No, pets and their owners are not allowed to enter or exit the mall via other entrances or use public or restaurant furniture with their pets.

The prayer room is located at Level B1, Market Place (next to Caring Pharmacy).

We would like to advise you to take care of your belongings and ensure your belongings are within sight during prayer to avoid misfortune or loss.

The prayer room is open from 12PM to 10PM daily.

Yes, the prayer room is located at Sunway Velocity Two, on Level 2 (near to lift lobby) and opening hours start from 9AM to 10.30PM daily.

The prayer rooms for both male and female in the mall are equipped with numerous facilities to accommodate the needs of our shoppers. These include prayer mats, prayer garments, shoe racks, mirrors, benches, clothes racks, storage cabinets, and a table that displays the Muslim prayer time schedule.

You can apply for season parking by visiting our Car Park Helpdesk on Level B2, Yellow Zone, Pillar D23 or contact us at +603-2786 3945 from 10AM - 5PM (excluding Weekend and Public Holiday).

You can apply for Sunway Velocity Two's season parking via the "Sunway Super App" mobile app or contact us at +603-2786 3945 from 10AM - 5PM (excluding Weekend and Public Holiday). Alternatively, you can find out more via Sunway Super App by clicking on "Account" and selecting "I Need Help"

Below are the steps for applying Season Parking via the "Sunway Super App" mobile app:
Step 1: Download & Sign Up in "Sunway Super App"
Step 2: Click "Smart Parking" icon under "Quick Access" section
Step 3: Click "Season" tab and select location "Sunway Velocity 2 Car Park"
Step 4: Fill up all the details and submit

For more information or assistance, please visit our Car Park Helpdesk on Level B2, Yellow Zone, Pillar D23 or contact us at +603-2786 3945 from 10AM - 5PM (excluding Weekend and Public Holiday). Our staff is ready to assist you with any queries or concerns you may have regarding your season parking.

The season parking application will be approved within three working days and you will be notified through registered email address.

• Season parking fee for car : RM180 per month (Payment quarterly)
• Season parking fee for motorbike : RM40 per month (Payment quarterly)
• First application for season parking card fee : RM28 per card (Non-refundable)

Report the loss or damage immediately to the Car Park Operator at the Car Park Helpdesk. The Season Cardholder must pay RM28 to replace for a new card.

All Season Parker vehicles are only allowed to park at the Basement Carpark Green, Orange, and Blue Zones of Sunway Velocity Mall through Car Park Entry C (Access to B1 and Loading Bay only), Car Park Entry D, E, or F (excluding Nesting Parking).

No, usage of the facility is restricted to weekdays only. It is not accessible on Saturdays, Sundays, and Public Holidays.

All payments should be made via bank transfer. An official receipt will be issued after 3 working days upon receiving the payment confirmation via email.

Once your season parking application is approved, you may pay for it by logging into Sunway Super App account and follow these steps:
Step 1: Select "Pay Now"
Step 2: Choose your desired payment period (1 month or 3 months)
Step 3: Select your preferred payment option. Debit/credit cards, e-wallets, and Sunway Pals Points are only accepted
Step 4: Upon successful payment, you will be able to enjoy your season parking facility

The V-Library is located at Level 5, Commune, and operates from 10AM to 10PM daily.

Books donated must be in good condition, excluding any that are dirty, moldy, burnt, water-damaged, have damaged binding or pages, missing covers or pages, contain excessive writing, markings, or highlighting, or have undergone cut-out library treatments.

The V-Library does not accept magazines (bound or unbound) older than current, periodicals, academic journals, clearly outdated materials such as encyclopedias, textbooks, or professional materials that are more than 5 years old. Additionally, condensed books (Reader’s Digest), workbooks or study guides that are partially or wholly filled in, and books with sensitive contents such as sexual and nudity, politics, and religion are not accepted.

Yes, the V-Library accepts books in various languages as long as they meet the donation guidelines regarding condition and content suitability.